Refund policy

At Flo, we want you to feel completely satisfied with your purchase. If for any reason you’re not happy, we’ve got you covered with our 30-day easy return and refund policy.

How Returns Work

You may return your product within 30 days of delivery, provided that:

  • The item is unused

  • It is in the same condition as received

  • It is returned in the original packaging

Please note:
We’re unable to accept returns if the product or packaging shows signs of use or damage.

Starting a Return

To initiate a return, simply contact us at:

hello@shopflo.uk

Kindly do not send any items back before reaching out to us first.