Shipping policy
Thank you for shopping with Flo. We’re committed to delivering your order quickly and safely.
1. Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Once shipped, you’ll receive a confirmation email with tracking details (if available).
Note: Processing times may be slightly extended during peak periods.
2. Shipping & Delivery
Delivery times vary depending on your location.
Please note that shipping times are estimates, not guarantees. Delays may occur due to courier issues, weather, or customs procedures.
3. Shipping Charges
Shipping costs are calculated at checkout.
Occasionally, we may offer free shipping promotions, clearly displayed on our website.
4. International Shipping
We ship worldwide.
Customs duties, taxes, or import fees (if applicable) are the customer’s responsibility.
Flo is not responsible for customs-related delays.
5. Tracking Orders
If tracking is available, you’ll receive a tracking link via email once your order ships.
If you haven’t received tracking details within 5 business days, contact us:
6. Incorrect Address
Please ensure your shipping address is accurate.
If a parcel is returned due to an incorrect address, reshipping costs may apply.
7. Lost or Delayed Shipments
If your order is delayed:
Check your tracking link
Contact your local courier
Reach out to us if assistance is needed
8. Damaged or Missing Items
Report damaged or missing items within 48 hours of delivery.
Please include:
Order number
Clear photos (if damaged)
We’ll review and resolve according to our Refund Policy.
9. Multiple Shipments
Orders with multiple items may arrive in separate packages.
10. Important Notes
Delivery times are estimates.
Flo is not responsible for delays caused by couriers, customs, or incorrect address entry.
We may update this policy at any time.